So I’m 3 weeks into the new job and am finally out of learning the theory and I’ve been let loose on practicing the practical element of the job! Dealing with the customers over the phone to resolve their card based fraud issues.
I have to say it is pretty interesting speaking to the different customers every call and often hearing stories.. even when I don’t need to! But that’s all part of the job and providing a good experience for them, something I do quite enjoy. My department primarily works in preventing fraud, so we detect fraudulent trends and then put temporary restrictions on cards matching these trends until we can verify the transactions as genuine with the cardholder. More often than not there hasn’t been any fraud but we do catch fraud worryingly often, often rather large amounts, not all of it we’ve caught..
It’s quite a fun job anyway, and I get to sit down all day, so what’s not to like?
ALTHOUGH! The other day I went into work early so I could buy myself a nice full english breakfast before my shift but after I had placed all but the beans onto my plate I noticed something. Something absolutely dreadful. Something that shook me to my very core.
THERE WEREN’T ANY FUCKING BEANS. NO BEANS! NO BEANS! NO FUCKING BEANS! NO FUCKING BEAUTIFUL BEANS! I was outraged. My breakfast ruined by the lack of liquidy tomato sauce to moisten it up, I had to settle for a couple of sachets of ketchup to moisten it up. I won’t be returning for breakfast anytime soon…
I did go once before, when they had beans, and I have to say for £3.75 (including a drink) it is pretty fantastic. Well worth it.
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